Q: What do I do if I have a question about the C3 Coolers not answered here?
A: Either email us at email@example.com or call 844.723.4909 between the hours of 8am - 4pm CST
Q: I did not receive an order confirmation. How do I get one?
A: Your order confirmation may have been sent to your email's spam folder. If so, make sure to mark C3 a "safe" contact so you receive order updates to your main inbox. If not, contact us at firstname.lastname@example.org with your name, the date of your order, what cooler you ordered and the email entered on your order. We'll be able to assist from there.
Q: Do I need to buy anything extra to use my Rover?
A: No, there is a large 10amp battery installed, with a 110v battery recharger included. The remote control includes batteries.
Q: How fast does a Rover go?
A: The Rover has 3 speed settings, In High it goes 5mph.
Q: How much does a Rover weigh empty?
A: 37 pounds.
Q: How much can a Rover carry?
A: We test C3 Motorized coolers with a full load of 45 pounds inside and 60 pounds on top. It is NOT designed to sit or ride on.
Q: Does the Rover have a drain?
A: Yes, underneath in the center of the unit.
Q: How long will a fully charged battery last ?
A: We've tested the Rover with the music playing and the lights on for about 4 hours non-stop.
Q: Are there handles to lift it with?
A: Yes, there are four hand holds designed into the bottom of the Rover.
Q: How long does it take to fully recharge the battery?
A: 5-6 hours
Q: Does the Rover work on a sandy beach?
A: Yes it does. There is a video on the OUR STORY page of this website
Q: I want a Plain Rover that I can customize myself. What are my options?
A: You can purchase vinyl decals or paint on it.
Q: Can I run 2 Rovers with one control?
A: No, Rovers sync up with the controller that comes with it. Details are in the manual.
Q: I like the Truck, does it work the same as the Rover?
A: It does. The only difference is the body shape.
Q: I want to find my team without looking at all the pages.
A: On the dark menu bar at the top of the page, underneath the cart. Click on the magnifying glass icon and a search window will open. Type in the name of the team you want and hit the enter key on your keyboard.
We are committed to providing our customers with high quality products. Each vendor is carefully selected to insure they can meet our high quality standards and provide excellent service. We want your customer experience to be just what you are expecting.
Q: Why would an item be out of stock when it still appears on your site?
A: Although we do everything possible to eliminate out of stock items, due to the number of daily transactions there may be times when that occurs. Please check back for item availability or contact customer service at email@example.com
Q: Do you restock items that are sold out?
A: Yes, unless the product is discontinued, products will be restocked and displayed for sale on the website. We regret any inconvenience.
Q: What if my C3 cooler arrives damaged?
A: If there is obvious damage to the box, we recommend refusing the delivery
Q: What is your standard shipping policy?
A: We make every effort to process every order as soon as possible depending on volume. If you should like to receive your product sooner, you may select one of our premium shipping options. Select your shipping options when placing your orders.
Q: Has my order been shipped?
A: When your order ships you should receive an email confirmation with the carrier and tracking information.
Q: How can I track my order?
A: The confirmation email you receive will have the tracking information along with instructions on how to track your order.
Q: What is your policy on backorders?
A: If your order is backordered or cancelled you will receive an email notification regarding your order. Credit card charges for cancelled orders are not processed for payment and will not appear on your credit card statement.
Q: What if my order never arrives?
A: In some cases the delivery of products can be delayed due to high volume, weekends, distance from the shipping point to your door or misdirection from the carrier. If you do not receive your order please contact us at firstname.lastname@example.org. Please include your name, order number and date of order.
CANCELLATION | RETURN POLICY:
Q: Can I cancel my order?
A: Normally, once the checkout process has been completed orders cannot be cancelled. Due to our commitment to process orders quickly our shipping department is immediately notified to pick and pack the order for shipment. You may email a request to cancel your order to email@example.com and we will make every attempt to do so if your order has not already been processed for shipment. We regret any inconvenience that this may cause.
Q: What is your return policy?
A: All products purchased with the exception of custom or personalized items are covered by a 15 day return policy(from ship date). The following conditions shall govern all return requests.
1. Any return must be authorized through customer service. You must include your name, order number and reason for return.
2.To receive full credit on a returned item, all products must be 100% complete, contain all manuals, warranty card, parts and original packaging. Customers will be charged accordingly to complete any non-conforming return to its original condition.
3.Customer is responsible for shipping charges on returned items. Instructions on delivery locations will be sent to you via email(email address on record).
BILLING & CREDIT CARD TRANSACTIONS:
Q: What are my payment options?
A: We accept Visa, MasterCard, American Express , Discover and Paypal. We do not accept checks or money orders.
Q: Will I receive a receipt?
A: After clicking the "Place Your Order" button during the purchasing process, an order summary will be displayed on screen. Please print this order summary as receipt of your purchases made. Additionally, once your order has shipped, you will receive a shipment confirmation email. Save this email as a permanent record. Please use this order number on any correspondence with us.
Q: How will charges appear on my credit card statement?
A: Charges will appear as C3 Custom Coolers.
Q: When will my credit card be charged?
A: We use STRIPE as our credit card processor. We never see your credit card. Stripe maintains 100% control of when a card is actually charged.
Q: Are credit card transactions safe on this website?
A: Absolutely. Stripe uses an encryption technology so that only they can read a customers information.
Q: Do you charge sales tax?
A: State law requires internet retailers collect sales tax in states where they are residents. We have vendors which are residents of various states and territories across the United States. Taxes will be charged as required by the state laws governing the vendors state(s) of residence. The respective vendors in that case being those whose products a customer purchased on our website.
Q: What if my credit card is declined?
A: For your protection and ours, a credit card could potentially be declined for a number or reasons other than insufficient funds. See examples below.
1. Billing address on your order does not exactly match the billing address on your credit card account.
2. A high fraud score is generated while attempting to authorize the transaction.
3.Unforeseen technical difficulties.
4.If your credit card is drawn from a foreign (non US) bank.
If your credit card is declined and you don't know why, please contact us at firstname.lastname@example.org. Please include your name, confirmation number and an explanation of your credit card related concern.
Thank you for your order! We are excited for you to receive your C3 Rover - THE ULTIMATE REMOTE CONTROLLED COOLER! Be assured we will make every effort to process your order quickly and send your cooler on its way.
Please allow 7-14 business days for your order to be shipped from our facility. Your cooler will ship UPS ground to ensure your cooler arrives safe, secure and ready to use.
If you would like to inquire about expedited shipping, contact our customer service specialists at email@example.com or call 844.723.4909
Please know we put every effort into providing you a superior cooler. It is our goal to make sure your cooler meets your expectations. If you are not completely satisfied with your purchase from Seljan Company, C3 cooler division, you may return it for a full refund within 30 days.
1. All returns must be pre-authorized through customer service. Email firstname.lastname@example.org with your name, order number and reason for return.
2. All merchandise must be un used and returned in the original packaging.
3. Include a copy of the original receipt of purchase.
4. A full refund for the price of the merchandise will be automatically applied to your credit card or original method of payment within 7 days of receipt of product.
5. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly.
90 Day Limited Warranty
Seljan Company warrants that this product will be free from defect due to material and workmanship under normal use for a period of 90 days from the date of purchase. Please retain receipt for proof of purchase. Proof of purchase is required for any warranty claim. Warranty is void if product is abused, disassembled or exposed to atmosphere or conditions other than what is stated with the instructions. If a product fails within the specified time, return product with all accessories, original packaging material and a copy of the sales receipt from Seljan Company. Your item will be repaired or replaced within 30 days of receipt of your product.
Please ship your product to:
100 S. CP Ave.
Lake Mills, Wi. 53551
Disclaimer of Warranty
Warranty is invalid if purchaser fails to properly operate and/or maintain the product. This Warranty is not transferable to third parties. There is no warranty for fitness for a particular purpose. This Warranty is in lieu of all other Warranties either expressed or implied. No representative or any other person is authorized or permitted to make Warranty changes or assume on behalf of Seljan Company and liability not strictly in accordance with this Warranty
Seljan Company shall not be liable for special or consequential loss or damages, direct or indirect, such as, but not limited to, damage or loss of property or equipment, loss of property or revenue, loss of use of product, cost or replacement of the product, or claims for service interruptions.
Tampering, accident, abuse, negligence, unauthorized repairs or causes unrelated to defective materials or workmanship will void this Warranty. This Warranty does not cover costs associated with shipping the product to the manufacturer. This Warranty does not cover replacement of remote control battery.
Section 1 - Q: What do we do with your information?
A: When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When your browse our e-store, we automatically receive your computer's internet protocol(IP) address in order to provide information that learns about a computers browser and OS. We do not distribute or share your information.
Section 2 - Q: How do you get my consent?
A: When you provide information to complete a transaction, verify your credit card, place and order, arrange for a delivery or return a purchase, it is implied that you consent to our collecting it and using it for that specific reason only.
Section 3 - Disclosure
We may disclose your information if we are required by law to do so if you violate our Terms Of Service.
Section 4 - Credit Card Purchases
Your credit card data is stored and processed through PayPal's payment network. They store your data on a secured server behind a firewall.
If you choose a direct payment gateway to complete a purchase, we store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard(PCI-DSS) Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, all purchase transaction information is permanently deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brand.